phmob Privacy Policy

01 Introduction

phmob ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how phmob collects, uses, stores, shares, and protects personal information in connection with the operation of the phmob online casino and sports betting platform, accessible at phmob.com and through our mobile application.

This Privacy Policy applies to all users of the phmob platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. It should be read together with our Terms and Conditions, which govern the overall use of the phmob platform.

By accessing or using phmob, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, phmob acts as the data controller in respect of all personal data collected through the phmob platform. As data controller, phmob determines the purposes and means of processing your personal information.

phmob has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns about how your personal data is handled, you may contact our DPO through the support channels listed in Section 16 of this policy.

03 Data We Collect

phmob collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

• Identity and Registration Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, or driver's license number). This data is required to verify your identity and confirm that you meet the 21+ age requirement.
• Contact Information: Email address, mobile phone number, and residential address. This is used to communicate with you about your account, transactions, and platform updates.
• Financial and Payment Data: GCash mobile wallet number, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), and a complete record of all deposits, withdrawals, and wagers made through your phmob account.
• KYC Verification Documents: Scanned copies or photographs of government-issued identification documents and proof of address, submitted as part of the Know Your Customer verification process.
• Technical and Device Data: IP address, device identifier, browser type and version, operating system, screen resolution, and time zone settings collected automatically when you access the platform.
• Behavioral and Usage Data: Games accessed, bets placed, session duration, login frequency, and in-platform navigation patterns. This data helps us monitor for responsible gaming concerns and improve the platform experience.
• Communications Data: Records of your interactions with phmob customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
• Marketing Preferences: Your stated preferences regarding receiving promotional communications from phmob, and your responses to marketing campaigns where applicable.

04 How We Collect Data

phmob collects personal data through the following channels and methods:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the phmob platform.
• Third-Party Sources: Identity verification data received from KYC service providers, fraud prevention agencies, and payment processors in connection with the verification of your account and transactions.
• Publicly Available Sources: In limited circumstances, phmob may supplement your profile with information from publicly available sources for the purpose of fraud prevention or regulatory compliance.

05 How We Use Your Data

phmob uses the personal data we collect for the following purposes:

• To create, verify, and manage your phmob player account, including processing your registration and confirming your eligibility to use the platform.
• To process financial transactions, including deposits via GCash, PayMaya, BPI, BDO, and other supported Philippine payment methods, as well as withdrawal requests.
• To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and anti-money laundering requirements.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To communicate with you about your account, transactions, security alerts, and changes to our policies.
• To send you promotional offers, bonuses, and marketing communications where you have provided consent to receive such communications.
• To analyze platform usage patterns and improve the phmob user experience, game library, and technical performance.
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to relevant authorities.

06 Legal Bases for Processing

phmob processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to upon registration, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interest: Processing carried out for phmob's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Sharing Your Data

phmob does not sell your personal data to third parties. We may share your personal information with the following categories of recipients only where necessary and on a strictly need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your transactions securely.
• KYC and Identity Verification Providers: Third-party services engaged to verify your identity, age, and document authenticity as part of our compliance obligations.
• Fraud Prevention and Security Services: Specialist providers that help phmob detect and prevent fraudulent activity, unauthorized access, and money laundering.
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law, court order, or regulatory directive.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by phmob, subject to professional confidentiality obligations.

08 Cookies & Tracking Technologies

phmob uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

The types of cookies used by phmob include:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics Cookies: Help us understand how players navigate the platform, which games are most popular, and where technical issues occur, so we can continuously improve the phmob experience.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on the platform. These are only activated where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phmob platform.

09 Data Security

phmob implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and the phmob platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorized phmob personnel can access personal data, on a need-to-know basis.
• Comprehensive incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

10 Data Retention

phmob retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer Support Communications: Retained for three (3) years from the date of the interaction.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever is earlier.
• Technical and Usage Data: Retained for up to two (2) years for analytics and security purposes, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.

11 Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by phmob:

To exercise any of these rights, please contact our support team using the details in Section 16. phmob will respond to all verified data rights requests within thirty (30) days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

12 Children's Privacy

The phmob platform is strictly intended for adults aged 21 years and above. phmob does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on phmob or provided personal data to us, please contact our support team immediately so that we can investigate and take appropriate action.

13 Cross-Border Data Transfers

In certain circumstances, phmob may transfer your personal data to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international KYC verification services. Where such transfers occur, phmob ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to countries that have been assessed as providing an adequate level of data protection. phmob will not transfer your personal data internationally in a manner that would expose it to a lower standard of protection than it receives under this Privacy Policy.

14 Third-Party Services

The phmob platform may integrate with third-party services such as payment gateways, game providers, and analytics tools. These third parties operate under their own privacy policies and phmob is not responsible for their data handling practices beyond the contractual obligations we impose on them as data processors.

phmob carefully selects third-party partners and requires all processors to implement appropriate technical and organizational security measures. We conduct periodic reviews of our third-party relationships to ensure ongoing compliance with our data protection standards.

15 Policy Updates

phmob reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will publish the updated policy on this page with a revised effective date. Where required, we will notify registered players via email or in-platform notification.

Your continued use of the phmob platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how phmob protects your personal data.

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phmob handles your personal data, please contact our Data Protection Officer or customer support team. Our Filipino support agents are available 24/7 via live chat on the phmob platform.

You may also reach us by email at: [email protected]

phmob will acknowledge all privacy-related inquiries within 48 hours and provide a substantive response within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.